Terms & Conditions
Terms & Conditions
ABN: 39 354 808 145
Effective Date: 10 August 2026
Version: 2.1
1. Acceptance
By accepting a quote, booking a service, or making payment, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
2. Quotes & Pricing
• Quotes are valid for 7 days unless otherwise stated.
• Pricing is based on the information provided and the property's condition at the time of quoting.
• Additional work outside the agreed scope will only be completed with your approval and may incur additional charges.
• Kaire Cleaning Co. is not registered for GST. All prices are GST-free.
3. Scope of Service
Services include only those listed in your quote, invoice or agreed service checklist.
Requests outside the agreed scope may attract additional charges.
4. Initial Deep Clean
All new ongoing clients are required to complete an Initial Deep Clean before commencing regular maintenance services.
Should regular services cease for more than one month, another Deep Clean may be required before ongoing services recommence.
5. Deposits
A 50% non-refundable deposit may be required for:
• Deep Cleans
• Bond Cleans
• First-time services
• Bookings requiring a subcontractor
• Large or specialised bookings
Bookings requiring a deposit are not confirmed until payment has been received.
6. Payment Terms
Payment is due by the invoice due date unless otherwise agreed.
Accepted payment methods include:
• Bank Transfer
• PayID
• Credit/Debit Card (Stripe)
Where permitted by law, card payments may incur a processing surcharge.
No Pay = No Clean
7. Late Payments
Invoices remaining unpaid after the due date will incur a $10 late fee every 3 days until paid in full.
Future bookings may be suspended until outstanding balances are cleared.
8. Cancellations & Rescheduling
More than 24 hours' notice
• No charge.
Less than 24 hours' notice
• 50% cancellation fee.
Same-day cancellation, failure to provide access or no-show
• 100% service fee.
9. Property Access
Clients must provide safe and reasonable access to the property at the scheduled booking time.
Failure to provide access may result in cancellation fees.
10. Travel & Parking
A travel fee may apply where travel exceeds 30 minutes from Ipswich.
Any applicable travel fee will be confirmed before booking.
Paid parking costs will be added to the invoice where applicable.
11. Public Holiday Services
Services completed on Queensland Public Holidays are charged at 1.5 times the standard hourly rate, subject to availability.
12. Client Responsibilities
Clients agree to:
• Remove excessive clutter where practical.
• Secure pets.
• Provide running water and electricity.
• Advise of hazards or maintenance issues.
• Secure valuables and fragile items.
Cleaning times may increase where additional preparation is required.
13. Pets & Biohazards
Properties containing excessive pet hair may incur additional charges.
Clients must remove pet faeces, urine and other biohazards before our arrival.
Where cleaning equipment becomes contaminated beyond safe use due to pet waste or biohazards, the client agrees to reimburse Kaire Cleaning Co. for the full replacement cost of affected equipment.
14. Quality Guarantee
If you are dissatisfied with your clean, please notify us within 24 hours.
Where appropriate, we will return within 72 hours to rectify cleaning issues relating to the original quoted service.
Refunds are not guaranteed and are assessed at the discretion of Kaire Cleaning Co.
15. Bond Cleaning
Bond Cleaning is completed in accordance with our Bond Cleaning Checklist.
While we strive to achieve the highest standard, bond refunds cannot be guaranteed as the final inspection remains the responsibility of the landlord or property manager.
Re-cleans apply only to items included within the original quoted scope.
16. Damage & Liability
Any damage believed to have been caused by Kaire Cleaning Co. must be reported within 24 hours.
Kaire Cleaning Co. is not responsible for:
• Pre-existing damage
• Fair wear and tear
• Faulty fixtures or fittings
• Poor workmanship by previous trades
• Surface deterioration
17. Health & Safety
Kaire Cleaning Co. reserves the right to refuse or cease services where conditions are unsafe, including but not limited to:
• Aggressive pets
• Biohazards
• Illegal substances
• Unsafe working environments
• Threatening or abusive behaviour
18. Service Limitations
Unless specifically quoted, services do not include:
• Heavy lifting
• Moving large furniture or appliances
• External window cleaning
• Carpet steam cleaning
• Pressure washing
• Mould remediation
• Hoarding cleans
• Hazardous waste removal
• Internal appliance cleaning
• Oven cleaning (unless quoted)
Some permanent staining, hard water staining and surface deterioration may not be fully removable.
19. Employees & Subcontractors
Kaire Cleaning Co. may engage suitably qualified employees or subcontractors to perform services on our behalf when required.
All personnel are required to meet Kaire Cleaning Co.'s standards for professionalism, quality, confidentiality, insurance and compliance with applicable legislation.
Where services are provided to NDIS or DVA participants, appropriately qualified and compliant personnel will be assigned.
20. Privacy
Personal information is collected solely for providing cleaning services, managing bookings and processing payments.
Information is handled in accordance with the Australian Privacy Principles and will not be shared with third parties unless required by law.
21. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.