Terms & Conditions

ABN: 39 354 808 145

Business Name: Kaire Cleaning Co.

1. Definitions
“We”, “Us”, “Our” refers to Kaire Cleaning Co. Pty Ltd
“Customer”, “You” refers to the person or entity engaging our services
“Services” refers to cleaning services agreed at the time of booking
“Premises” refers to the property where services are performed
2. Scope of Services
Kaire Cleaning Co Pty Ltd will provide the cleaning services ("the Services") agreed at the time of booking. Only the tasks listed in the quotation, service list, or booking confirmation are included. We provide domestic and commercial cleaning services at the premises nominated by the Customer ("the Premises").
Any additional services requested outside the agreed scope may incur additional charges and must be approved by the Customer.

Multi-Level & Staircases

Multi-level homes may require additional time due to increased labour and movement between levels.

Staircases, internal handrails, and balustrades are not included in standard or deep cleaning services unless specifically requested. Where included, an additional charge may apply. Pricing is based on the number of levels, staircases, and overall condition.

3. Service Frequency
Services may be scheduled as weekly, fortnightly, monthly, one-off, or as otherwise agreed. Ongoing service schedules must be confirmed at the time of booking.
4. Use of Subcontractors
Kaire Cleaning Co Pty Ltd may engage subcontractors to deliver the Services. All subcontractors operate under our policies and quality standards. Kaire Cleaning Co Pty Ltd retains full responsibility to the Customer for the performance and quality of all Services provided, including those performed by subcontractors.

5. Pricing & Quotes
All prices are based on information provided by the Customer regarding the size, condition, and requirements of the premises. Quotes are valid for 7 days unless otherwise stated.
Quotes are estimates only and may be adjusted if:

The condition of the premises differs from what was disclosed.
Additional labour or time is required.

Any price change will be communicated and approved before work continues.

Ongoing Client Discount Policy

Discounted rates are available for clients who maintain a regular weekly, fortnightly, or monthly cleaning schedule. Discounts apply to standard maintenance cleans only and do not apply to deep cleans, bond cleans, or one-off services.

To remain eligible, clients must maintain their agreed booking frequency. Missed, cancelled, or rescheduled services without adequate notice may result in the discount being removed.

We reserve the right to review or amend pricing and discount arrangements with reasonable notice.

Travel / Distance Fee

Travel within the local service area is included in quoted pricing. For properties located more than 1 hour from Ipswich, a travel fee of $50 per hour, each way (to and from the property) will apply. Travel time is calculated using standard GPS mapping at the time of quoting. This fee covers travel time, fuel, and vehicle expenses and will be added to the final quoted price.
6. Initial Deep Clean Requirement (First-Time Clients)
All first-time clients are required to book an initial Deep Clean prior to commencing any standard or ongoing cleaning services. The purpose of the initial Deep Clean is to bring the premises to a maintainable standard suitable for regular cleaning.

If a standard or ongoing clean is not scheduled within one (1) month of the initial Deep Clean, the premises will no longer be considered maintained. In such cases, another Deep Clean will be required before any further standard cleaning services can be provided.

Kaire Cleaning Co. reserves the right to assess the condition of the premises at each visit and determine whether a Deep Clean is required to achieve acceptable results.
7. Payment Terms

A 50% deposit may be required to secure a booking and is mandatory for deep cleans, bond/end-of-lease cleans, first-time clients, or larger jobs, unless otherwise agreed in writing.
Bookings requiring a deposit are not confirmed until the deposit has been received.
The remaining balance is payable either prior to, on completion of the service, or within the timeframe specified on the invoice, depending on the service type.
For ongoing or standard cleaning services, payment of the remaining balance may be permitted within up to 7 days of the invoice date, as outlined on the invoice.
Services operate on a No Pay, No Clean basis unless otherwise agreed in writing. Kaire Cleaning Co. reserves the right to suspend, cancel, or withhold services where required payments have not been received.
Kaire Cleaning Co. reserves the right to withhold future services until all outstanding invoices are paid in full.

8. Late Payments & Non-Payment
Accounts unpaid after the due date may incur an administrative late payment fee of $10 for every 3 days the invoice remains overdue. This fee represents reasonable costs associated with additional administration and follow-up. Late fees will cease once payment is received in full.
Failure to make payment in accordance with these Terms may result in:

Suspension of current or future services
Cancellation of bookings
Further recovery action where applicable

9. Cancellations & Rescheduling

A minimum of 24 hours’ notice is required to cancel or reschedule a booking. Cancellations with less than 24 hours’ notice may incur a fee equal to 50% of the service price. If Kaire Cleaning Co Pty Ltd must reschedule, reasonable notice will be provided and no fee will apply.

10. Illness & Health Protection
If the Customer, or any occupant of the premises, is unwell (including flu-like symptoms, contagious illness, or confirmed infectious conditions), the service must be cancelled or rescheduled.

Where illness is disclosed on the day of service or within the cancellation window, the booking will be treated as a late cancellation and will incur a 100% cancellation fee.

Kaire Cleaning Co. reserves the right to decline entry or cease services if illness is identified upon arrival, in order to protect the health and safety of cleaners and other clients.
11. Access to the Premises
The Customer must ensure safe and reasonable access to the Premises at the agreed service time. If access is unavailable (including locked premises, incorrect access instructions, or no response), a call-out fee may apply. Delays caused by the Customer may incur an additional fee.
12. Customer Responsibilities

The Customer agrees to provide accurate information about the Premises

Secure valuables and personal items
Remove clutter, toys, dishes, laundry, and obstacles before cleaning
Ensure pets are secured where necessary
Disclose any hazards (including broken furniture, unsafe areas, sharps, or chemicals)
Parking

Kaire Cleaning Co Pty Ltd accepts no liability for loss or damage to items not properly secured, safely stored, or removed from cleaning areas.

The Client must provide free, legal, and accessible parking within reasonable proximity to the property. Where free parking is not available, any parking fees incurred will be added to the final invoice. If suitable parking is not available, Kaire Cleaning Co reserves the right to delay or reschedule the service.
13. Pets
Pets must be secured or supervised to ensure cleaner safety. Excessive pet hair, odour, or pet-related mess requiring additional time may incur an additional charge. Any such charge will be communicated before work continues.
14. Quality Assurance & Complaints

Any concerns regarding the quality of service must be reported within 24 hours of service completion.

Where appropriate, Kaire Cleaning Co. will arrange a re-clean of the affected area within 72 hours of receiving the complaint, subject to property access and within the original agreed service scope.

Re-cleans apply only to cleaning tasks included in the original quoted service and do not apply to:

Additional requests from property managers, landlords, or third parties not included in the original booking
New dirt, use of the premises, or interference after service completion
Pre-existing damage, staining, wear and tear, or permanent surface deterioration

Refunds are not guaranteed and are assessed on a case-by-case basis.
15. Breakage & Damage
Kaire Cleaning Co Pty Ltd is responsible for damage caused directly by our cleaners. Any incident must be reported within 24 hours of service completion. We are not liable for damage resulting from:

Items that were unstable, poorly mounted, unsecured, or already damaged
Normal wear and tear
Deterioration due to age or surface condition

16. Health, Safety & Behaviour
Cleaners have the right to refuse or stop work if conditions are unsafe, hazardous, or unhygienic. This includes aggressive pets, exposed sharps, infestations, or threatening behaviour. Abusive, aggressive, or unsafe behaviour may result in immediate service cancellation. Customer-supplied cleaning products or equipment will not be used due to safety and liability risks.
17. Utilities & Basic Requirements
The Customer must provide access to electricity, running water, adequate lighting, and ventilation. If these are not available, the Service may be cancelled or rescheduled, and a fee may apply.

18. Bond / End-of-Lease Cleans
Kaire Cleaning Co Pty Ltd provides professional bond and move-out cleaning services; however, final inspection outcomes are subject to the discretion of the property manager, landlord, or real estate agent. Bond refunds are not guaranteed. Bond clean services are provided based on the condition of the property at the time of service. Inspection standards and outcomes may vary between property managers, landlords, and agencies. Cleaning services do not restore surfaces to “as new” condition. Kaire Cleaning Co Pty Ltd is not responsible for marks, stains, damage, or discolouration caused by wear and tear, age, previous damage, poor workmanship, or surface deterioration.

19. Garage & Additional Areas
Garages, storage cages, sheds, carports, and other ancillary areas are not included in any of our cleaning services unless specifically requested and quoted. Garage cleaning includes sweeping floors, removal of cobwebs, and general dusting of accessible surfaces only. Oil stains, grease, pressure washing, hazardous waste removal, and heavy clutter removal are excluded. Any additional labour required due to excessive dirt, grease, or items left in the garage may incur additional charges.

20. Service Limitations
For safety, insurance, and legal reasons, Kaire Cleaning Co Pty Ltd does not:

Clean areas above safe reach height without appropriate equipment (Safe reach height refers to areas accessible from the floor without ladders, scaffolding, or specialised equipment)
Move heavy furniture or appliances
Clean bodily fluids, biohazards, pet waste, or hazardous materials
Perform specialised cleaning such as mould remediation or hoarding clean-ups
Provide professional carpet steam cleaning unless arranged through a certified provider (additional fees apply)
We make no guarantee that heavy staining, permanent marks, or long-term build-up can be fully removed.

21. Keys, Security & Alarms
Keys or alarm codes provided by the Customer will be handled securely and used only for the purpose of delivering the Services. The Customer is responsible for ensuring alarms are set to allow access without triggering security responses.
22. Parking
The Customer is responsible for providing free and lawful parking access. Any parking fees, access restrictions, or fines incurred due to lack of suitable parking may be passed on to the Customer.

23. Photos for Quality Assurance
Before-and-after photographs may be taken for quality assurance, proof of service, and dispute resolution. Images will not include identifying personal information and will be stored securely.

24. Quality & Professional Standards
All Services are performed with reasonable skill, care, integrity, and professionalism, consistent with industry standards and the agreed service scope. If the Customer is dissatisfied with the Services, Kaire Cleaning Co Pty Ltd must be notified within the timeframe set out in Section 09. We will assess the concern and, where appropriate, arrange rectification within a reasonable timeframe at no additional cost.

25. Minimum Call-Out Fee
A minimum call-out fee of $125 applies and includes the first hour of labour. Additional time is charged at the agreed service rate.

26. Real Estate Re-Clean Limitations
Rectification does not apply where additional tasks are requested by a property manager or landlord that were not included in the original quoted service or where access to the property is not provided within the agreed timeframe.

27. Unforeseeable Events
Kaire Cleaning Co Pty Ltd is not liable for delays or service failures caused by events beyond our reasonable control, including illness, emergencies, extreme weather, or restricted access.
28. Satisfaction Guarantee

Any concerns must be reported within 24 hours of service completion. Where appropriate, we will return to rectify the issue within 72 hours of receiving the complaint, subject to access to the property and within the original agreed service scope.

Rectification applies only to tasks included in the original quoted service and does not cover additional work requested by property managers, landlords, or agents that was not part of the original booking.

Refunds are not provided for completed services except where required under Australian Consumer Law (ACL). This guarantee does not limit your rights under the ACL.

29. Client Presence/Third Party Interference
Kaire Cleaning Co Pty Ltd is not responsible for service outcomes where third parties (including customers, agents, or trades) interfere with, interrupt, or access the Premises during service delivery.
30. Price Adjustments
Kaire Cleaning Co Pty Ltd reserves the right to review and adjust pricing for ongoing services with 14 days’ written notice, due to increased costs, changes in service scope, or market conditions.
31. Liability & Insurance
Kaire Cleaning Co Pty Ltd maintains appropriate public liability insurance. Liability is limited to the maximum extent permitted by law.
32. Termination of Ongoing Services
Either party may terminate ongoing services with 7 days’ written notice. Immediate termination may occur where cleaners are exposed to unsafe, abusive, or hazardous conditions. Any outstanding balance must be paid within 7 days.

33. Privacy

Kaire Cleaning Co. respects your privacy. Any personal information collected through our website, enquiries, or bookings is used only to provide our services, communicate with you, and manage our business operations.

We do not sell or share your personal information with third parties, except where required by law or to trusted service providers who assist us in delivering our services. All personal information is handled securely and in accordance with the Australian Privacy Principles.
Our website may use cookies or other tracking technologies to improve your browsing experience. No personal information is shared with third parties through these tools, and you can manage your cookie preferences via your browser.

34. Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.