Frequently Asked Questions

What cleaning services do you offer?

We offer:

Standard Cleaning
Deep Cleaning
Bond / End-of-Lease Cleaning
NDIS & DVA Cleaning Services
Kitchen & Bathroom Cleans
2 Hour Cleaning Packages
Selected Add-On Services

The services included will be outlined in your quote or booking confirmation.

Do you service NDIS and DVA clients?

Yes. We proudly welcome Plan Managed NDIS participants and DVA clients and can tailor services to suit individual needs.

What areas do you service?

We proudly service Ipswich, Logan, Springfield and surrounding areas. If you're unsure whether we service your location, please get in touch before booking.

Do first-time clients need to book a Deep Clean?

Yes. All first-time clients are required to book an initial Deep Clean. This allows us to bring the home to a maintainable standard before moving to a Standard Cleaning service. If regular cleaning is not continued within one month, another Deep Clean may be required.

Do you offer regular cleaning services?

Yes. We offer weekly, fortnightly and monthly cleaning services, subject to availability.

Can I book a one-off clean?

Yes. We offer one-off cleans, Deep Cleans, Bond Cleans and regular ongoing cleaning services.

Are quotes fixed?

Quotes are based on the information provided at the time of enquiry. If the condition of the property differs from what was disclosed, pricing may be adjusted to reflect the additional time or labour required.

How long will my clean take?

The time required depends on the size, condition and specific requirements of your home. We will provide an estimate as part of your quote.

Are you insured?

Yes. Kaire Cleaning Co. is fully insured for your peace of mind.

Do I need to provide cleaning products or equipment?

No. We bring our own professional cleaning products and equipment. If you have specific products you'd prefer us to use, please let us know before your service.

When is payment required?

Payment is required prior to service unless otherwise agreed in writing.

For Deep Cleans, Bond Cleans and selected packages, a 50% deposit is required to secure your booking. We operate under a No Pay, No Clean policy.

What payment methods do you accept?

We accept bank transfer and secure online card payments via invoice.

Please note that card payments may incur processing fees.

Do I need to be home during the clean?

No. As long as safe and clear access to the property is provided, you do not need to be home during the service.

What happens if I need to cancel or reschedule?

We require a minimum of 24 hours' notice for cancellations or rescheduling.

Cancellations made with less than 24 hours' notice will incur a cancellation fee in accordance with our Terms & Conditions.

Can I request additional services?

Absolutely. We offer a range of additional services including oven cleaning, internal windows, blinds, ceiling fans, air conditioners, curtain vacuuming, pet hair removal, carpet cleaning, pest control and high-pressure cleaning.

Additional charges may apply.

What don't you clean?

For safety and insurance reasons, we do not clean:

Roofs or gutters
Areas requiring work at heights
Exterior windows beyond safe reach
Ceiling cavities or roof spaces
Hazardous or unsafe areas
Heavy mould requiring specialist treatment

Please refer to our Terms & Conditions for full details.

Do you remove mould?

We may remove light surface mould where safe and included within the agreed service scope.

Heavy mould, recurring mould, or mould that has penetrated porous surfaces requires specialist treatment and is not included in KCC cleaning services.

Do you clean homes with pets?

Absolutely. We love pets. For everyone's safety, pets must be secured during the service. Excessive pet hair or soiling not disclosed at the time of booking may require additional time or charges.

Do you guarantee your bond cleans?

Yes. Bond cleans are covered by our Bond Guarantee, provided the property is vacant, a final walkthrough is completed, and any concerns raised are within the guarantee period and service scope.

What if my home requires more work than expected?

If the condition of the property differs significantly from the information provided during booking, we will discuss any additional time or charges with you before proceeding where possible.

What if I'm not happy with the clean?

If you have any concerns, please contact us within 24 hours of service completion.

Where appropriate, we will arrange a return visit to address any areas within the agreed service scope. Refund requests are assessed on a case-by-case basis.