Terms & Conditions

1. Acceptance

By accepting a quote, confirming a booking or receiving a service, the client agrees to these Terms & Conditions.

These terms should be read alongside the accepted quote, invoice, booking confirmation and any applicable service agreement.

Nothing in these terms excludes rights that cannot legally be excluded under Australian law.

2. Quotes, Pricing & Scope of Services

• Quotes are valid for 7 days unless otherwise stated.
• Pricing is based on the information provided, property condition and agreed scope of work.
• Services are limited to the tasks outlined in the accepted quote or agreed cleaning checklist.
• Additional work outside the agreed scope requires client approval and may incur additional charges.
• Kaire Cleaning Co. is not registered for GST. GST is not charged on services.

Any additional charges will be communicated before proceeding wherever reasonably practicable.

3. Initial Deep Clean

An Initial Deep Clean may be required before commencing ongoing maintenance services, depending on the property's condition, cleanliness and overall cleaning requirements.

This allows Kaire Cleaning Co. to establish a suitable cleaning standard before regular maintenance services begin.

Where an Initial Deep Clean is recommended, the requirement, scope and associated pricing will be discussed and agreed with the client before proceeding.

If regular services cease for more than one month, Kaire Cleaning Co. may reassess the property's condition and determine whether an additional Deep Clean or extra cleaning time is required before services recommence.

4. Deposits & Payments

A deposit of up to 50% may be required for:

• Deep Cleans and Bond Cleans.
• First-time services.
• Large or specialised bookings.
• Bookings requiring additional personnel or subcontractors.

Bookings requiring a deposit are not confirmed until payment is received.

Payment is due by the invoice due date unless otherwise agreed.

Accepted payment methods include:

• Bank Transfer.
• PayID.
• Approved Credit/Debit Card payments.

No additional card payment surcharge applies.

Overdue accounts may result in future bookings being suspended until outstanding balances are resolved. Reasonable debt recovery costs may be sought where legally recoverable.

No Pay = No Clean.

Deposit and refund arrangements are subject to the agreed booking terms and applicable Australian Consumer Law.

5. Cancellations & Rescheduling

Clients must provide at least 24 hours' notice to cancel or reschedule a booking.

• More than 24 hours' notice: No cancellation fee.
• Less than 24 hours' notice: Up to 50% of the booked service price may apply.
• Same-day cancellation, no-show or failure to provide access: Up to 100% of the booked service price may apply.

Cancellation fees will be applied reasonably, taking into account the circumstances, costs incurred, lost booking time and applicable law. They are not intended to operate as penalties.

6. Property Access, Travel & Parking

Clients must provide safe and reasonable access at the scheduled booking time.

Where keys, access cards, lockbox details or security codes are provided, Kaire Cleaning Co. will take reasonable care to keep them secure and use them only for providing the agreed service.

A travel fee may apply where travel exceeds 30 minutes from Ipswich. Any applicable fee will be confirmed before booking.

Paid parking costs may be added to the invoice where disclosed or agreed.

Services completed on Queensland public holidays are subject to availability. Any applicable public holiday rate will be confirmed before booking.

7. Client Responsibilities

Clients agree to:

• Provide running water and electricity unless otherwise agreed.
• Secure pets and advise of any relevant behavioural concerns.
• Remove excessive clutter where practical.
• Secure valuables, cash, jewellery and fragile belongings.
• Disclose known hazards, maintenance issues and delicate surfaces.
• Provide relevant cleaning instructions and advise of products or substances that must not be used.
• Disclose contamination or infectious risks that may affect personnel safety.

Cleaning times may increase where additional preparation or work is required.

8. Pets, Biohazards & Contamination

The safety of clients and cleaning personnel is a priority.

• Excessive pet hair may incur additional charges.
• Pet faeces, urine, vomit and animal waste must be removed before the scheduled service.
• Human or animal blood, bodily fluids, contaminated materials and suspected infectious waste must be disclosed before booking.
• Needles, syringes, lancets, broken sharps and drug paraphernalia must not be left in areas scheduled for cleaning.
• Kaire Cleaning Co. personnel will not handle, collect, recap, move or dispose of discarded or unidentified sharps.
• Biohazard remediation, sharps disposal, infectious-waste removal and specialist contamination cleaning are excluded from ordinary cleaning services.
• If hazardous contamination or sharps are discovered, work may be stopped and the affected area avoided until appropriate arrangements are made.
• Kaire Cleaning Co. reserves the right to refuse or discontinue services where contamination presents a health or safety risk.

Additional work, specialist cleaning or equipment replacement costs arising from undisclosed contamination may only be charged where reasonable and legally recoverable.

9. Health & Workplace Safety

Kaire Cleaning Co. reserves the right to refuse, pause or discontinue services where working conditions are considered unsafe.

This includes, but is not limited to:

• Aggressive or uncontrolled animals.
• Biohazards and discarded sharps.
• Hazardous materials or illegal substances.
• Unsafe working environments.
• Threatening or abusive behaviour.

Clients must not request or pressure personnel to undertake work outside their training, equipment or agreed service scope.

Where reasonably practicable, the client will be notified if a service needs to be suspended or rescheduled.

10. Quality Guarantee & Consumer Rights

If a client is dissatisfied with a service, they should contact Kaire Cleaning Co. as soon as reasonably practicable and, where possible, within 24 hours.

Where appropriate, Kaire Cleaning Co. may offer to return within 72 hours or another mutually agreed timeframe to rectify issues relating to the original quoted scope.

Re-cleans do not cover additional work, pre-existing damage, permanent staining or conditions outside the original agreement.

Nothing in this guarantee removes or limits consumer rights and remedies available under the Australian Consumer Law.

11. Bond Cleaning

Bond Cleans are completed in accordance with the agreed Bond Cleaning Checklist and accepted quote.

• Properties should be vacant unless otherwise agreed.
• Running water, electricity and access must be available.
• Bond refunds and final inspection outcomes cannot be guaranteed.
• Re-cleans are limited to items included in the original quoted scope.
• Concerns should be raised promptly following inspection.
• Rubbish removal, pest treatment, mould remediation, hazardous-waste removal and repairs are excluded unless specifically quoted.

Final bond decisions remain with the landlord, property manager or relevant authority.

12. Damage, Liability & Surface Care

Clients should disclose pre-existing damage, faulty fixtures, unstable items, delicate surfaces and manufacturer care instructions before cleaning.

Any suspected damage caused during a service should be reported to Kaire Cleaning Co. as soon as reasonably practicable, with supporting photographs where available.

Kaire Cleaning Co. will make reasonable enquiries and assess reported damage fairly.

Cleaning products and methods will be selected based on the agreed task and reasonably suitable surfaces. Kaire Cleaning Co. may decline work where a surface or material presents an unreasonable risk of damage.

Nothing in this section excludes liability or consumer rights where doing so would be unlawful.

13. Service Limitations & Exclusions

Unless specifically quoted and agreed, services do not include:

• Heavy lifting or moving large furniture or appliances.
• External window cleaning.
• Carpet steam cleaning.
• Pressure washing.
• Mould remediation.
• Hoarding cleans.
• Hazardous-waste removal.
• Internal appliance cleaning or oven cleaning.
• Pest treatment, repairs or maintenance.
• Clinical cleaning, personal care or nursing services.
• Biohazard remediation or sharps handling and disposal.

Some permanent staining, hard-water staining, etching, discolouration and surface deterioration may not be fully removable.

14. NDIS, DVA & Personnel

Kaire Cleaning Co. provides cleaning services only. Services for NDIS and DVA participants are limited to agreed cleaning tasks and applicable funding, program and service agreement requirements.

Personal care, nursing and clinical services are not provided.

Clients, nominees and representatives must provide accurate booking, access and invoicing information and disclose relevant safety requirements.

Kaire Cleaning Co. may engage employees or subcontractors to deliver services. Personnel are expected to follow applicable workplace safety, confidentiality, screening and compliance requirements.

Personnel may be changed where reasonably necessary, with clients notified of material changes where practicable.

15. Privacy & Confidentiality

Personal information is collected for providing services, managing bookings, communicating with clients, processing payments and maintaining business records.

Client information, property details and access codes will be treated confidentially and accessed only where reasonably necessary for service delivery, administration, safety or legal compliance.

Information may be shared with employees, subcontractors, payment providers and professional advisers where reasonably necessary, or with authorities where required or authorised by law.

Clients may request access to or correction of their personal information, subject to applicable law.

Photographs may be taken where reasonably necessary for quoting, documenting work, safety or resolving service issues.

Separate client permission is required for marketing or promotional use of property photographs or videos.

Kaire Cleaning Co. will handle personal information in accordance with applicable privacy laws and obligations.

16. General Terms

These Terms & Conditions are governed by the laws of Queensland, Australia.

If a service cannot proceed due to circumstances outside Kaire Cleaning Co.'s control, including severe weather, emergencies, power or water outages, or unexpected safety hazards, the client will be contacted to arrange an alternative booking where possible.

Nothing in these terms overrides the client's rights under applicable Australian Consumer Law.